Cafe Supervisor

2 days ago

Doha, Qatar Ovo cafe Full time

**Job Summary**:
The Café Supervisor is responsible for overseeing the daily operations of the café to ensure excellent customer service, high-quality products, and efficient team performance. This role involves supervising staff, maintaining standards, monitoring inventory, and ensuring a smooth and welcoming guest experience.

**Key Responsibilities:1. Operations Management**
- Supervise daily café operations to ensure smooth workflow and consistent service quality.
- Ensure all opening and closing procedures are followed correctly.
- Maintain cleanliness, hygiene, and safety standards across all café areas.
- Ensure all equipment is properly maintained and operational.

**2. Staff Supervision & Training**
- Lead, motivate, and support the café team to achieve performance and service goals.
- Assist in staff scheduling, attendance tracking, and task delegation.
- Conduct on-the-job training for new and existing staff on service standards, POS use, and product knowledge.
- Encourage teamwork and a positive work environment.

**3. Customer Service**
- Greet and interact with customers professionally and warmly.
- Handle customer inquiries, feedback, and complaints efficiently.
- Ensure consistent product presentation and service excellence.

**4. Inventory & Stock Control**
- Monitor stock levels and coordinate with the storekeeper or kitchen for timely replenishment.
- Oversee daily sales reporting and cash handling procedures.
- Minimize waste and control product usage to meet cost targets.

**5. Quality & Compliance**
- Ensure adherence to café standards, recipes, and presentation guidelines.
- Comply with all health, safety, and hygiene regulations.
- Maintain accurate records related to operations, sales, and incidents.

**Qualifications & Skills**:

- Minimum 2-3 years of experience in a similar supervisory role within a café or restaurant.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Good knowledge of food & beverage operations and POS systems.
- Ability to multitask and perform under pressure.
- Flexibility to work shifts, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: QAR4,000.00 - QAR4,500.00 per month

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