Sr. Admin Supervisor

24 hours ago

Doha, Qatar QatarEnergy Full time

Primary Purpose of the Job:

- The Sr. Admin Supervisor (Call Centre) is responsible for leading and managing a team of call center assistants to ensure the delivery of exceptional user service and the achievement of performance targets.
- This position involves supervising day-to-day operations, coaching and training staff, monitoring call quality and productivity, and fostering a positive work environment.
- The Sr. Admin Supervisor (Call Center) plays a crucial role in driving team performance, resolving escalated issues, and optimizing call center processes to enhance efficiency and user satisfaction.

Required Experience and Skills:

- Proven experience of at least 7 years in Call Centre Environment, with at least 2-3 years in a supervisor or leadership role. Experience in oil and gas related industries is preferable.
- Excellent leadership, coaching, and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with employees, users, and other stakeholders. Experience in managing external vendors or third-party contractors.
- Proven experience in managing 24/7 operations and leading multi shift teams.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Strong understanding of call center operations, including call routing, workforce management, best practices, and performance metrics.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Ability to handle multiple priorities and work under pressure in a fast-paced environment.
- Certification in call center management or customer service is desirable.
- Fluent in spoken and written Arabic and English language.

Educational Qualifications:
Bachelor’s degree in Business Administration, Management, communications or

equivalent. An Advanced degree or relevant certifications (e.g., Project Management or

Call Center Operations) is a plus.

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