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Regional Manager, Aftermarket Services

2 weeks ago

Qatar Nikkiso Cryogenic Industries Full time

**Regional Manager, Aftermarket Services - Middle East**

**Nikkiso Clean Energy & Industrial Gases** is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is the essential service arm of Nikkiso’s Clean Energy & Industrial Gases Group. We have long been recognized as the leading service provider for cryogenic equipment and in addition to Nikkiso products, offer a wide variety of services for pumps and turbo expanders manufactured by other companies. All our services are designed to improve the safety of our products and to support industries in successfully enhancing quality of life. Through our 18 global service facilities we service the industrial gas and air separation industries, enhanced oil recovery operations, marine, and clean energy and alternative fuels projects.

**Summary/Objective**

The Regional Manager, Aftermarket Services for the Middle East is responsible for P&L and all aftermarket activities within their region. The position reports strategically to the NCS Functional Unit and administratively to the Regional VP/GM. It has accountability for developing and executing an annual business plan for the region with the expectation of continuous growth in market share and profitability They will lead dedicated Aftermarket Services (AMS) commercial and operations teams to achieve goals and objectives.

**Essential Functions/Responsibilities**
- Provide leadership to their regional AMS-dedicated Commercial and Operations teams: Sales (inside and outside) and Proposals as well as Workshop Operations, Field Service, and Technical Support.
- Manage P&L within the region.
- Establish and manager budgets and forecasts.
- In conjunction with the NCS Functional Unit, establish business and operational plans to achieve established financial targets for the region.
- Is responsible for the development of service as a business driver in the region.
- Set and reach growth and market share goals.
- Focus on price management as a key factor to maximize profit levels while minimizing marketing costs.
- Establish market pricing and positioning for spare parts in the region.
- Promote and sell the full range of NCS services and products in the region, giving each product the best chance for success in the region.
- Support and promote CE&IG core values: Interaction, Dependability, Innovation, and Safety
- Promote and employ Customer Focus throughout the organization to nurture and strengthen customer relationships and loyalty.
- Plan visits to all major customers to build long term mutually beneficial relationships.
- Proactively identify and follow up on customer problems, internally and externally, to ensure that all customers are satisfied with the product’s reliability and service support.
- Handle all activity with customers, including commissioning (non-ETO).
- Is the voice of quality in the market, including warranties, field trouble reports, and communication.
- Support QMS requirements in areas of responsibility for conformance with international requirements (or) state and federal regulations.
- Provide structured feedback regarding product performance to the company Product Companies.
- Relay market intelligence information related to technology, economy, regulations, competition, etc., to NCS management.
- Ensure the full and detailed utilization of Salesforce (CRM) by team.
- Equip commercial and operations employees with necessary tools and training to perform their jobs efficiently and effectively.
- Establish Sales Incentive Plan goals, and providing direction, guidance, support, ongoing feedback, and growth.
- Ensure Business Review Meetings are held regularly with full transparency regarding current and planned future states of both commercial and operations teams.
- Other duties as assigned.

**Supervisory Responsibility**

This position will lead and manage a team to accomplish the objectives of NCS and Nikkiso CE&IG. The role will also serve as a coach and mentor for others within or outside the NCS Unit.

**Competencies**
- Leadership skills
- Communication skills - written, oral, listening, presentation.
- Relationship building skills.
- Influence skills
- Customer focus
- Continuous improvement mindset
- Financial acumen
- Negotiation skills
- Creativity
- Knowledge of quality and safety processes and practices
- Multi-lingual fluency preferred - applicable to the region.
- Microsoft Office skills
- Team player.
- Initiative
- Results-driven
- Ability to travel extensively.

**Work Environment**

Work primarily in global office environments at Company and customer sites as well as shop environments as needed.

**Education and Experience**
- Bache