Program Coordinator

The Program Coordinator for the Communication Program at Northwestern Qatar (NUQ) provides management for an education, research, and/or operations program/project, recommending goals, assessing feasibility and ongoing performance, and providing day-to-day oversight of administrative and operational functions and the Communication Exchange program between NU-Q and NU. The Program Coordinator reports to the Program Director.

**Administration**
- Manages day to day operations.
- Ensures that program/project mission, values, guidelines, policies & procedures are implemented & maintained.
- Manages design and development of program databases; compiles & analyzes data; prepares reports.
- Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate into administrative, recruitment, marketing, and educational components.
- Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives.
- Acts as liaison to IT to ensure technology systems are properly installed & maintained.

**Budgets & Financial**
- Participates in budget preparation.
- Maintains budget & associated analysis & reports.
- Enters individual &/or summary of transactions into journals &/or general ledger or other NU enterprise system.
- Reviews; ensures approval based on alternatives regarding practice & policy; analyzes and classifies transactions in accordance with established chart or coding of accounts; creates new accounts; prepares, processes, reconciles & provides receipts (as appropriate) for transactions.
- Processes transfer &/or appropriation charges & may balance &/or close accounts.
- Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e
- mail from customers/vendors; corrects or escalates.

**Communication, Outreach & Recruitment**
- Develops coordinated, consistent marketing and brand messages.
- Strengthens partnerships with external resources by defining, promoting and marketing benefits of participation and involvement to the organization.
- Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project.

**Evaluation**
- Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction.
- Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc.
- Analyzes evaluation data from instructors, students, participants, etc. to assist in program/project development and updates.
- Implements corrective actions required as a result of surveys or other indicators

**Events**
- Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
- Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NUQ.
- Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.

**Faculty Support**
- Arranges colloquium & seminar coordination, & faculty travel planning.
- Supports academic program needs, including program meetings and relevant program administrative tasks such as scheduling and course planning.
- Supports faculty in completing forms and submitting required review materials, faculty payments, classroom coordination, etc.

**Program Development**
- Reviews programs/projects to increase efficiencies to support growth.
- Manages speaker selection, communication, and topic development.
- Leads program/project updates and improvements.

**Strategic Planning**
- Administers & maintains existing strategic plans.
- Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations.
- Performs other duties as assigned.

**Minimum Qualifications & Competencies**
- Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
- 1 year program/project administration or other relevant experience
- Demonstrated advanced proficiency with the Microsoft Office Suite of products, particularly PowerPoint.
- Demonstrated excellent oral and written communication skills, interpersonal and organizational skills.
- Proven ability to take initiative and make sound decisions without direction.
- Growth mindset and eagerness to adapt to constantly evolving environments.
- Open-mindedness to promote empathy and to foster creativity, innovation, and collaboration

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