IT Support Specialist

2 days ago

Doha, Qatar PROZ TECHNOLOGIES Full time

**Job Description: Level 1 Support Specialist**

**Key Responsibilities**:

- Provide Level 1 desktop support for end-users, including troubleshooting hardware and software issues.
- Offer network Level 1 support, including basic network troubleshooting and maintenance.
- Support retail POS systems and related hardware (hand scanners, table scanners, cash drawers, POS printers), ensuring mínimal downtime and efficient operation.
- Manage and respond to support requests for PCs, PDTs, and SOTI.
- Handle asset management, including tracking and maintaining hardware and software assets.
- Participate in new projects and tasks as assigned by the team lead.
- Maintain up-to-date stock and inventory records, ensuring accurate tracking and reporting.
- Maintain detailed records of support requests and resolutions.
- Utilize and manage Manage Engine Service Desk Plus and Manage Engine Endpoint Central for incident and asset management.

**Qualifications**:

- Proven experience in a Level 1 support role.
- Experience with retail POS systems and associated hardware.
- Knowledge of asset management practices.
- Experience with Manage Engine Service Desk Plus and Manage Engine Endpoint Central.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.

**Additional Job Descriptions**:
1. Desktop Support Specialist: Responsible for providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

2. Network Support Technician: Provides technical support for network systems including troubleshooting network issues, maintaining network performance, and ensuring network security.

3. POS System Support Specialist: Ensures the smooth operation of retail POS systems, addressing hardware and software issues, and assisting with system upgrades and maintenance.

5. Service Desk Specialist: Manages incidents and service requests using tools such as Manage Engine Service Desk Plus, ensuring timely resolution and maintaining records of all support activities.

6. Endpoint Management Specialist: Uses Manage Engine Endpoint Central to manage and maintain endpoints, ensuring security and compliance across all devices.

**Certification Required**:
1. CCNA or CCST (Support Technician)

2. ITIL Foundation

3. CompTIA A+ or MD-102 (Endpoint Administrator)

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: QAR3,500.00 - QAR4,000.00 per month

Application Deadline: 08/03/2025

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