Technical Support Analyst

2 weeks ago

Doha, Qatar Tradify Services Full time

**Technical Skills**:

- Level 1 Administration of Active Directory, DNS, DHCP, File and Print server.
- Level 1 Knowledge in Server Administration such as monitoring various proactive alerts, backup tape management, Server build and OS Imaging.
- Record and track Incidents and Complaints.
- Monitor incident progress and follow escalation procedures relative to the appropriate SLA.
- Liaise with other IT staff to find a solution for software or hardware problem.
- Manage the incident life cycle, including closure and verification.
- Communicate planned and short-term changes in service levels to Customers
- Receive, check, register and place in inventory procured inbound hardware and software.
- Prepare hardware and software for internal distribution.
- Issue and register needed laptops and related hardware to employees that need to go on field operations or field trips.
- Preparing the user guides and training manuals along with training end users on basic IT policies and procedures as per the needs and requirements.
- Issue, register, install and connect related hardware to enable usage of IT systems
- Knowledge of network printer configuration and troubleshooting.
- Good experience in windows OS image deployment and its tools.
- Good understanding of ITIL concept, asset management and experience in any ticketing tool
- Maintain and troubleshoot audiovisual equipment including display devices, televisions, camera systems, video teleconferencing systems (VTC), microphones, Interactive screens, and speakers.
- Setup and operate audiovisual equipment for training, presentations, meetings, Events, Hybrid classes and conferences including sound mixers
- Excellent interpersonal skills.
- Good written and verbal communication.
- Excellent documentation skills.
- Willingness to work in multiple shifts and locations as and when needed.
**Added Advantages**:

- Experience with Manage Engine SDP ticketing Tool
- Bilingual (Arabic and English)
- Ability to work independently and prioritize work as per the requirement without supervision.
- Knowledge of any print management software
- Excellent remote support capabilities.
- Basic knowledge in network & switching and CISCO call manager.
**Certification and Qualifications and Experience**:

- Bachelor’s Degree in Computer Science/Information Technology.
- Intense IT support experience if the above qualification is not met.
- Minimum five years as IT Support Analyst and two years as IT Helpdesk
- Experience of being the first point of contact in IT to end users.
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- CCNA is a plus
- ITIL V3/V4

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 1. Technical Support Analyst: 3 years (preferred)

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