Head Hostess

2 weeks ago

Doha, Qatar RIXOS Full time

**Company Description** Rixos Premium Qetaifan Island North**

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Meryal Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.
**Job Description** Head Hostess**

The Head Hostess will play a crucial role in ensuring exceptional guest experiences by managing the restaurant's reception operations and supervising the hostess team.
- Supervise and motivate the team to provide excellent customer service.
- Welcome guests with a warm and friendly demeanour.
- Manage guest reservations and seating arrangements efficiently.
- Address and resolve guest concerns or special requests promptly.
- Oversee the daily operations of the front-of-house, ensuring smooth workflow.
- Coordinate with kitchen staff and servers to optimize table turnover and enhance overall dining efficiency.
- Maintain accurate records of reservations, guest counts, and special requests.
- Ensure that the front-of-house area is clean, organized, and visually appealing at all times.
- Monitor and enforce quality standards for service and presentation.

**Qualifications**
- Proven experience in a hostess role in a five-star hotel for at least 2 years.
- Good leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Exceptional customer service and communication skills.
- Ability to remain calm and professional in high-pressure situations.
- Knowledge of reservation systems and basic computer skills.
- Flexibility to work evenings, weekends, and holidays as needed.

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