Ticketing Officer

21 hours ago

Doha, Qatar Qatar Airways Full time

As Ticketing Officer, you will be responsible to lead and motivate the ticketing staff and act as intermediary between the staff and the management. You will plan and supervise the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets.

Accountabilities:

- Handle customers' requirements and/or requests including fare quotes, confirmation professionally and ensure minimum complaints.
- Advise and support Travel Agents with seat confirmation and arrange VIP Bookings/ticketing queries. Support staff and customers to resolve difficult issues/problems pertaining to Reservations & Ticketing on a daily basis.
- Guide and support staff and keep them updated with relevant changes in the industry and QR products/services.
- Assure to arrange for the appropriate decision from the Line Manager.
- Investigate complaints to define and correct weak areas and thereafter, either to provide action of recommendation or escalate to the Line for further action.
- Manage mishandled passengers, no records, and Denied Boarding Passengers as and when required.
- Oversee booking patterns and monitor performance.
- Regular assessment and evaluation of the staffs' performance on a quarterly basis.
- Responsible for on-job day-to-day training/coaching session of new-joiners, ensuring that all work is completed efficiently and according to schedule.
- Provide on the job training and coaching to the staff in order to enhance customer service.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:

- Bachelor’s Degree or Equivalent
- Minimum 3 years of job-related experience
- Recognized IATA or Airline Advanced Passenger Tariff and Pricing Course
- Knowledge of special rates/offers/promotions
- Able to manage room sales with due regards to the revenue
- Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue ensuring every opportunity to sell is taken
- Knowledge of World Geography

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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