Program Manager- QAtar

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

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Job Description

Meet our Professional Services Team

Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced project managers to help realise those ambitions. As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work with a team of passionate consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.

What You'll Do

Sprinklr is looking for a Program Manager to oversee enterprise-level programs and projects for our esteemed clientele. This role entails full responsibility and accountability for the seamless delivery of programs and projects from start to finish within a designated account for a specified duration, with the flexibility to transition to other accounts as required.

Responsibilities:

- Own and manage an ongoing program delivery in Qatar; controlling program scope, change control processes, risks/ issues and mitigation plans.
- Manage and monitor overall assignments of Product, Implementation, Managed services, Training teams, ensuring efficient tracking, oversight.
- Manage innovation labs in partnership with both internal and external stakeholders
- Partner and coordinate with success team to drive platform adoption.
- Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
- Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
- Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.
- Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
- Ensure that all project/program risks, issues and change requests are managed effectively.
- Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
- Set the tone for the team and strive for quality and excellence in all aspects of delivery.
- Coordinate and oversee the preparation and management of steering committee meeting presentations through collaborative efforts with internal teams, including Account Executives, Implementation Consultants, Success Managers, and Managed Services Consultants.
- Provide weekly project status and burn reports to the relevant project stakeholders.
- Maintain awareness of the current industry environment that shapes opportunities for client solutions.

Experience:

- Fluency in Arabic & English (mandatory)
- Extensive experience of client management and close collaboration with business owners and executive level clients.
- Experienced managing projects in IT, SaaS, Social, or Software environment.
- Experienced working with multi-geo, multicultural delivery teams.
- Experienced in operating within Government settings.
- Experienced working on large scale project management in leading multi-organisational initiatives, and driving team accountability to achieve goals.
- Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
- Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.
- Strong influencing skills and negotiation / mediation skills.
- Ability to motivate and focus people resources where there is no direct reporting relationship.
- Proven mentoring, supervisory, and team-building skills.
- Ability to resolve problems with keen instincts and organisational experience.
- Strong knowledge of software development life cycles, web technologies, web development processes.
- Strong verbal and written communication skills.
- Experience in Agile project management a plus.
- Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.)

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being