Guest Service Agent

4 days ago

Doha, Qatar MOVENPICK Full time

**Company Description**

Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.

- Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.
- Handle room assignments, key issuance, and update guest preferences accurately in the PMS.
- Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.
- Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.
- Upsell room categories and promote hotel services to maximize revenue.
- Manage incoming calls, messages, and guest requests in a timely and courteous manner.
- Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.
- Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.
- Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.
- Follow up with guests on special requests, complaints, and service recovery actions.
- Process guest payments, room charges, deposits, and refunds accurately.
- Maintain proper documentation, reports, and shift handover notes.
- Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
- Adhere to hotel security, safety, and confidentiality protocols.
- Verify guest identification, maintain visitor logs, and follow standard front-office procedures.
- Follow brand standards and service guidelines at all times.

**Qualifications**

- Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.
- Strong communication and interpersonal skills with a guest-first attitude.
- Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.
- Fluency in English; Arabic or other languages are an advantage.
- Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.
- Professional appearance, grooming, and positive attitude.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; hospitality-related qualifications are preferred.
- Willingness to work shifts, weekends, and public holidays.

**Additional Information**

Additional Information

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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