Female Telemarketing

5 days ago

Doha, Qatar Pnforcare Full time

**Telemarketing / Online Sales / Call Center Agent**

**Location**: Doha, Qatar

**Job Type**: Full-time
**Industry**: Beauty Salon & Spa

**Job Summary**

**Key Responsibilities : Customer Communication**
- Respond to all WhatsApp, phone calls, Instagram, and social media inquiries.
- Provide accurate information about services, prices, promotions, and packages.
- Follow up with leads and ensure conversion into appointments.
- Maintain a professional and friendly tone with all clients.

**Sales & Telemarketing**
- Promote salon services, special offers, packages, and new treatments.
- Upsell and cross-sell services to increase revenue.
- Reach out to previous clients for rebooking and loyalty promotions.
- Achieve monthly sales and booking targets.

**Booking & Scheduling**
- Manage daily appointment schedules using the salon booking system.
- Ensure all bookings are accurate and avoid overbooking.
- Coordinate with staff to manage availability and timing.

**Customer Care & Support**
- Handle customer feedback, issues, and complaints professionally.
- Ensure every client receives timely reminders, confirmations, and follow-ups.
- Keep client records updated and organized.

**Reporting**
- Prepare daily and weekly sales/booking reports.
- Track inquiries, conversions, and customer response times.
- Report any issues, trends, or suggestions to the Manager.

**Requirements**:

- Previous experience in **call center, telemarketing, or online sales** (preferred).
- Excellent communication skills in **English** (Arabic is a plus).
- Strong understanding of WhatsApp, Instagram, and online customer interaction.
- Sales-focused, confident, and able to handle multiple chats/calls.
- Organized, punctual, and able to work under pressure.
- Knowledge of beauty salon services is a bonus.

**Benefits**
- Competitive salary + commissions on sales.
- Training provided.
- Friendly and professional working environment.
- Career growth opportunities.

نوع الوظيفة: دوام كامل

الراتب المدفوع: QAR٣٬٠٠٠٫٠٠ لكل شهر

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