Emergency Services Dispatcher

Overview:
Under the supervision of the Emergency Dispatcher Lead, the Emergency Services Dispatcher, functions primarily as a call-taker telecommunicator and is responsible for receiving, recording, and effectively managing requests for Fire and Emergency Services responses. Dispatches emergency personnel to situations requiring critical response. Reads posted orders to ascertain personnel requirements and notifies personnel of work assignments and changes in instructions by telephone or radio. Posts assignment information on dispatch board. May issue regular and special equipment to emergency personnel. May contact emergency personnel to verify assignment locations.

**Responsibilities**:

- Functions primarily as a call-taker telecommunicator and is responsible for receiving, recording, and effectively managing requests for Fire and Emergency Services responses.
- Dispatches emergency personnel to situations requiring critical response.
- Reads posted orders to ascertain personnel requirements and notifies personnel of work assignments and changes in instructions by telephone or radio.
- Posts assignment information on dispatch board.
- May issue regular and special equipment to emergency personnel.
- May contact emergency personnel to verify assignment locations.
- Perform other duties as assigned.

Qualifications:

- **Minimum Qualifications**: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.
- High school diploma or equivalent required. Must provide a copy of the diploma.
- International Fire Service Accreditation Congress (IFSAC) or Proboard Telecommunicator II certification
- International Fire Service Accreditation Congress (IFSAC) or Proboard Hazardous Materials Awareness certification - ** Experience**:

- Minimum two (2) years experience as an Fire Department Emergency Service Dispatcher

- **Skills**:

- Ability to communicate clearly on the radio and telephone.
- Ability to record, transmit, and report information accurately.
- Must be able to read, write and speak English fluently.

- **Working Conditions**:

- Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
- Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
- Includes some industrial production environment conditions as well.

- **Physical Requirements**:

- Light work. Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
- Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
- Must comply with all Fire and Safety Regulations and post policies.

**At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients**: