Customer Service Representative

4 days ago


Doha, Qatar Ritaj Full time

**Title**:Customer Service Representative - Cleaning and Maintenance (FM) Industry

**Location**:Lusail, Qatar

**Company**: Ritaj Facility Management

**Responsibilities**:

- Engage with B2C and B2B clients to understand their cleaning and maintenance needs.
- Provide professional assistance and support to clients in both Arabic and English.
- Utilize market knowledge to negotiate and close deals with clients.
- Build and maintain strong relationships with clients in the Qatari market.
- Collaborate with the sales and operations team to ensure client satisfaction.

**Requirements**:

- Fluency in professional Arabic and English.
- Proven experience in closing deals with **B2C and B2B clients.**
- In-depth knowledge of market prices in the cleaning and maintenance industry.
- Ability to provide **24/7 professional** assistance to clients.
- Prior experience and understanding of the Qatari market and clients.
- NOC should be submitted

How to Apply:
**Job Types**: Full-time, Permanent

Pay: QAR3,000.00 - QAR4,000.00 per month

Application Question(s):

- Can you provide examples of your experience in successfully closing deals with both B2C and B2B clients in the cleaning and maintenance industry?
- Can you share a specific example of a challenging client situation you have handled, and how you resolved it to ensure client satisfaction?
- How do you prioritize and manage providing 24/7 professional assistance to clients effectively?
- Can you discuss a time when you had to collaborate with the sales and operations team to ensure client satisfaction? What was the outcome?
- How do you plan to build and maintain strong relationships with clients in the Qatari market?
- Do you know the pricing strategy for the Qatari market in the cleaning and maintenance services?
- Do you have NOC and can you join immediately?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service: 2 years (required)
- Cleaning and Maintenance (FM) Industry: 2 years (required)
- Qatar Market: 2 years (required)

**Language**:

- professional Arabic (required)
- professional English (required)

Application Deadline: 15/10/2024



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