Front Desk Agent

6 days ago

Doha, Qatar WHR Solution Full time

**About Company**:Re-imagined to present a new era in its legacy, The Ritz-Carlton, Doha celebrates the city's progressive spirit with an exclusive Club Level, distinctive dining options, modern rooms and suites, a unique spa journey and legendary outdoor pools. With distinctive features that include the largest chandelier in the Middle East, this 5-star luxury hotel bridges the past with the present to create a rich, multicultural experience defined by extraordinary elegance.

374 luxury rooms & suites with views of the city or Arabian Gulf
61 signature suites 4 uniquely-designed Grand Amiri suites
42 club rooms with access to The Ritz-Carlton Club® Level
A private beach, outdoor pool and temperature-controlled indoor pool
7 exceptional restaurants and bars featuring fine local and international cuisine
A serene experience by The Ritz-Carlton Spa, Doha and modern fitness center
Grand meeting spaces including 2 ballrooms, 6 meeting and video-conferencing rooms
Majestic wedding venues including ballrooms with chandeliers & outdoor gardens
A 235-slip marina with club house for boats and 8-slip marina for jet-skis

**Job Descriptions**:

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

**Skills Required**:
Opera Knowledge

**Compensation & Benefits**:

- Compensation & Benefits to be discussed during interview

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