Housekeeping Supervisor

Responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines

At **Best Plaza West Bay Hotel**, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and

Creating moment by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.

Encourage success by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.

Make it happen by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

**Responsibilities**:
1. Supervise the implementation of housekeeping standards and procedures in relation to:

- Bedroom service
- Bathroom service
- Valet service
- Cleaning service
- Linen maintenance

2. Recommended changes to these standards and training needs on an ongoing basis

3. Maintain a current and thorough knowledge of all housekeeping systems

4. Open and close the shift and ensure effective shift hand over

5. Distribution and collection of keys

6. Management of all incoming and outgoing calls

7. Solve employee grievances

8. Perform Room allocations and inspections

9. Prioritise arrival rooms

10. Liaise with Front Office for guest and hotel requirements

11. Ensure guest valet is processed and delivered in a timely manner

12. Coordinate special projects (eg. site rooms, vermin control, window and carpet cleaning, room inventories)

13. Manage all special requests made by guests

14. Ensure consistency within the department

15. Management of lost property for the hotel

16. Ensure you have complete knowledge of room types, layouts and facilities

17. Manage storage areas

18. Maintain adequate stock levels

19. Complete stock takes as required

20. Conducts shift briefings to ensure hotel activities and operational requirements are known

21. Works with Superior and Human Resource Manager to ensure the departmental performance of colleagues is productive

22. Works with superior in the preparation and management of the department’s budget and is aware of financial targets

23. Recycles where-ever possible and enforces cost saving measures to colleagues

SELF MANAGEMENT

1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.

3. Comply with Time and Attendance Policies set by the hotel.

4. Actively participate in training and development programs and maximize opportunities for self-development

5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

6. Familiarize yourself with emergency and evacuation procedures

7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

8. Comply with the Company’s Corporate Code of Conduct

9. Familiarize self with the company values and model desired behaviors and ways of working.

10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

Note: Transferable Visa, no live out allowance, salary QR 2,500, company provide accommodation and transportation.

Pay: From QAR2,500.00 per month

**Experience**:

- Housekeeping Supervisor: 1 year (required)