Housekeeping Coordinator

2 days ago

Doha, Qatar Andaz Doha Full time

Summary **Duties and responsibilities related to the Housekeeping Coordinator role**: - Act as the central **communication point** for the department, answering phone calls and managing radio communications to dispatch housekeeping staff effectively. - Manage and log all incoming **guest requests** (e.g., for extra amenities, towels, or special cleaning) and ensure they are assigned and completed promptly. - Update the hotel's **Property Management System (PMS)** in real-time with room status changes (e.g., from dirty to clean and inspected), ensuring the Front Office has accurate information for check-ins. - Coordinate closely with the **Front Office** to prioritize rooms for VIP arrivals, early check-ins, and manage any room discrepancies. - Liaise with the **Engineering** department by logging maintenance requests for issues found in guest rooms or public areas and tracking their completion. - Prepare and distribute daily work assignments, room attendant worksheets, and keys to the housekeeping staff at the start of their shifts. - Manage the **"Lost and Found"** procedure, including logging, storing, and responding to guest inquiries about lost items. - Assist in controlling inventory by tracking the usage of linens, cleaning supplies, and guest amenities, and preparing purchase requisitions. - Handle administrative duties such as managing staff attendance records, filing reports, and maintaining departmental records. **Qualifications**: - Ideally with a relevant degree or diploma in Hospitality or Tourism management - Minimum 2 years work experience hotel operations - Good problem solving, administrative and interpersonal skills are a must

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