Operations & Controls Engineer

2 days ago

Doha, Qatar PS Tech Full time

Doha, Qatar

**Responsibilities**
- Ensure all work under your responsibility is completed within the agreed KPI/SLA
- Proactively progress updates for customers from Ashghal squads, teams and contractors
- Understand customer issues and requirements and process all Service Requests in a timely manner, ensuring KPI/SLA are met
- Escalate any potential workflow issues to the Customer Service Supervisor and/or Engineer timeously
- Capture necessary information from Ashghal teams ensuring relevant Ashghal systems are updated in a timely manner
- Maintain awareness of recurring problems on the network and geographical boundaries to pick appropriate field resource to allocate work too
- Escalate customer issues where appropriate to ensure the best solutions for both the customer and Ashghal
- Identify repeat contacts and ensure corrective action is taken to address and resolve the customer issue
- Identify blockers or issues which prevent smooth processing of customer requests and suggest ideas for resolution
- Liaise with stakeholders throughout Ashghal where appropriate, using various channels of communication, to ensure customer needs are met
- Act as an ambassador for Ashghal and deal with customers in a professional and courteous manner at all times
- Adhere to Health and Safety policies and procedures in work and other corporate procedures and comply to any new work instructions
- Assist other colleagues where required and according to business needs

**Must Have**:

- Education qualification obtained from North America, West Europe, Australia

**Qualification**:

- Minimum of 6-8 years’ work experience in a similar position
- Experience in Instrumentation and Control
- In depth knowledge of Customer Services and complaints registration.
- Knowledge of Maximo EAMS or equivalent system with regard to operation, system administration and training
- Knowledge of CRMS or equivalent system with regard to operation, system administration and training
- Knowledge of Microsoft Office Packages and in particular Microsoft Excel 2010
- Ability to communicate verbally and in writing in English is essential
- Ability to communicate verbally and in writing in Arabic is preferred
- Current/valid Qatar Driving License would be an advantage
- Physically fit to enter and work in confined spaces and the ability to undertake competency assessment to level required (essential)

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