Concierge

1 week ago

Doha, Qatar Alfardan Group Full time

**Job Description**:
Assist tenants and guests with Concierge Services i.e. entertainment and dining bookings, sending and receiving courier packages and directing guests within and outside the property.

Adhere to the policies & procedures of Alfardan Properties’ Quality Management System.

**Responsibilities**

Competent awareness of the offered facilities and services of the property;
Know tenants and senior management by name;
Provide directions to tenants/guests within and outside the property;
Respond to tenants’/guests’ inquiries with accurate and helpful information in a courteous manner;
Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests;
Handle incoming and outgoing mail services;
Ensure that messages received by the Concierge are promptly communicated to the concerned person;
Know the names, designations, functions and office locations of the companies’ members managed by Alfardan Group;
Ensure full liaison with other members of the team;
Keep an open loop communication with Chief Concierge, Property Manager and other department heads;
Participate in Concierge departmental meetings and trainings;
Coordinate all relevant information, complaints and feedback immediately to Customer Service;
Keep and update record of recreational facilities information (and bookings if needed);
Keep and update record of calls and messages;
Report any incidents happening within the property;
Ensure confidentiality of tenants’ information;
Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline;
Implement the shift handover procedures;
Carry out other duties required to ensure smooth operation;
Follow tasks’ and projects’ assignments;

**Skills**:
**Minimum Requirements**

2 years of professional experience in Customer Service related industry;
Fluently speaks, effectively writes and articulately communicates using the English language;
Interpersonal Skills, Organization Skills, Judgement & Presence, Computer Literacy, Objective Demeanor, Client Centric;

**Qualifications**

Bachelor’s Degree in Hospitality/Tourism or similar;

**Required Experiences**

2 years of professional experience in Customer Service related industry;
Work experience in luxury hospitality preferred;

**Physical Attributes**

Presentable and minimum 1.58m in height;

**Job Notes**

Characteristics required: Curious, Creative, Confident, Competent, Courteous, Positive Attitude;

Education

Hospitality/Tourism or similar;

Job Details
- Job Location
- Doha, Qatar
- Company Industry
- Real Estate
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Career Level
- Mid Career
- Years of Experience
- Min: 2
- Nationality
- Morocco; Philippines; Tunisia
- Degree
- Bachelor's degree

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