Customer Service Representative
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Key Responsibilities
- Welcome clients and visitors in a friendly, professional manner.
- Schedule, confirm, and reschedule appointments using booking software.
- Register new clients and maintain accurate client records.
- Process payments, issue receipts, and handle basic cash or card transactions.
- Provide information about wellness services, treatments, memberships, and promotions.
- Assist clients with completing registration and consent forms.
- Coordinate with therapists, practitioners, and other staff regarding appointment schedules.
- Keep the reception area clean, organized, and well-stocked with brochures and supplies.
- Handle customer concerns or complaints professionally and escalate issues when necessary.
- Support administrative tasks such as filing, data entry, inventory tracking, and preparing daily reports.
- Follow company policies regarding client confidentiality and data privacy. Requirements:
- High school diploma or equivalent (certificate or diploma in Business Administration or Hospitality is an advantage).
- Previous experience in customer service, reception, hospitality, healthcare, or wellness is preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Basic computer proficiency and familiarity with appointment scheduling or POS systems.
- Professional appearance and positive attitude.
- Ability to work flexible hours, including evenings or weekends if required. Preferred Skills
- Friendly and customer-focused personality.
- Strong interpersonal and problem-solving skills.
- Attention to detail and accuracy.
- Ability to remain calm in a fast-paced environment.
- Team player with a proactive approach to work.
- Knowledge of wellness, spa, fitness, or healthcare services is an advantage. Pay: QAR42,000.00
- QAR60,000.00 per year Work
Location:
In person
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