Banqueting in Charge
2 weeks ago
Oversees banquets or events, including set-up, food presentation, serving, and clean up while focusing on detail and quality
- Responsible for training and coaching of the banquet staff
- Attend to guests’ requests and handle complaints.
- Coordinates with other departments to arrange for the delivery of requested service
- Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement.
- Ensures proper setting of buffet tables and other food service tables
- Maintains clean and orderly back areas, pre-function areas and storage areas
- Always greet and welcome guests promptly in a warm and friendly manner
- Always thank and give fond farewell to guests conveying anticipation for their next visit
- Assist guest with table reservation.
- Assist guest while seating.
- Ensure guest are serviced within specified time
- Has a good knowledge of menu and presentation standards
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
- Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm
- Serve food courses and beverages to guests
- Record transaction / orders in Point of Sales systems at the time of order
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Check with guests to ensure satisfaction with each food course and beverage
- Responsible for clearing, collecting and returning food and beverage items to proper area
- Present accurate final bill to guest and process payment
- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements
- Ensures that company brand standards and SOP's are consistently implemented
- Conducts monthly inventory checks on all operating equipment and supplies
Application Deadline: 15/12/2024
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