Banquet Supervisor

5 days ago

Doha, Qatar Mandarin Oriental Hotel Group Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

**Main Responsibilities**
- Support the Assistant Manager in all operational and administrative aspects of Banqueting Operations to assure a smooth day to day operation and take charge of the department in his absence
- Maintain a great synergy between Banqueting operations and all other F&B outlets
- Work closely with the respective Culinary team members on coordinating service flow, timings and set ups of all events, including coffee breaks, buffet, set menus, cocktail receptions and any others as required
- Constantly update the file with detailed overview of all banquet venues and work closely with the Assistant Manager and the Director of Banquets together to determine possible lay outs, set ups and floor plans
- Ensure all venues will be fully set, including lighting music, decoration and other details at least thirty minutes’ prior the scheduled start time
- Responsible that all audio-visual equipment will function perfectly, and organizers will be asked about optimal sound and visual effects; a IP deck or cell phone number will be given to the meeting organizer with which the audio visual technician can be summoned throughout the meeting
- Ensure accuracy of all printed material, menus and buffet tags for every event: current, spelled correctly, clean and presentable
- Assist the Banquet Manager and the Assistant Manager to observe all aspects of the business forecast and to plan the equipment and supplies accordingly and maintain access to resources of casual labour and assure high quality casual labour is available at all times

**Requirements**:

- Experience as Supervisor in a banquet operation with highest levels of service is preferred
- A minimum of 2 years of experience working in a 5-star hotel environment
- Ability to understand guest needs and to deliver superior customer service
- Familiar with point of sales and cashiering procedures is preferred
- Perform job with attention to details and the ability to organize and handle multiple tasks
- Knowledge of Banquet service procedures and standards
- Ability to understand the flow of service and support colleagues
- Proven ability to successfully support the management to motivate and lead a diverse team

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