Noc Engineer

2 weeks ago

Doha, Qatar Halian - UAE Full time

The Role
We have an exciting opportunity for NOC Engineers to be based in Doha Qatar. My client is one of the largest IT Company. Responsibilities - Participates as a member of deep L2 solution support team. - Analyzing the root cause of the issue and provide the updates to the customer within SLOs - Good communication skill to discuss with delivery or Product Support Teams. - Raise case with product support team as required. - Deploy the fix in lab environment first and make sure it is working as expected and then prepare the MOP document for this fix and share it to the customer for further review - Deploy Hot fixes and patches in production environment - Required to work in 24x7 shifts

**Requirements**:
About the company
Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa. The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office. We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec. Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service.

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