NOC Agent
3 days ago
Functional Responsibilities.
Monitor network infrastructure and systems in the Network Operations Centre (NOC), proactively identifying and resolving network issues to ensure optimal performance and availability
1, Respond to network incidents and alerts, troubleshooting and resolving technical issues within agreed-upon service level agreements (SLAs) to minimize downtime and impact on business operations.
2, Monitor and resolve events that are detected by the system monitoring tool sets.
3, Resolve and escalate incidents raised during the shift.
Support the Service Desk, SOC and Service Delivery Teams.
4, Collaborate with cross-functional teams, such as network engineering, systems administration, and security teams, to escalate and coordinate the resolution of complex network issues.
5, Provide clients with clear, concise updates in relation to their solution
Document and maintain accurate records of network incidents, activities, and resolutions, ensuring comprehensive knowledge base and reporting for future reference and analysis.
6, Stay updated on industry trends, emerging technologies, and best practices in network operations and management, recommending and implementing improvements to enhance network performance, security, and reliability.
Skills & Requirements
· Current Industry certifications with practical hands-on experience
· Up to date Microsoft Practical hands-on experience
· Network analysis skills ideally in a Cisco environment
· Strong trouble shooting and problem analysis skills
· Awareness in Microsoft Active Directory, Exchange, Azure, SCCM, and O365.
· Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
· Knowledge of fundamental IT security principles.
· Experience with HP/Microfocus Service Manager and Operations Bridge Manager (OBM).
· Excellent English written and verbal communication skills with specific focus on technical and operational documentation
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