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**Qualifications**:
- means making sure the front desk can pass an audit for brand standards and is following all brand guidelines.
- monitors progress and communicates performance expectations in line with each position's job description.
- Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations, and front desk agents in the details of work. Observes performance and encourages improvement.
- To solve difficulties, he employs creative managerial talents. Ensures that Hotel standards are followed in order to maintain consistent, high-quality guest relations.
- Oversees regular business activities, making sure that all goals are met and that standards are maintained.
- Handles the front desk in times of crisis, emergencies, and guest dissatisfaction using discretion and good judgment.
- gives workers a sense of purpose and direction, and encourages them to work together.
- Manages and oversees an organization's staff. Takes care of all the day-to-day stuff. Has enough familiarity with the position to fill in when necessary.
- Creates and sustains an environment where employees feel comfortable talking to each other and working together openly, and encourages team members to do the same.
- uses an upbeat and clear tone of voice; offers warm, genuine greetings to customers; and shows keen attention to detail when listening to and processing the needs, concerns, and situations of customers and coworkers.
**Skills**:
- Possess the patience, tact, and diplomacy necessary to communicate with internal and external clients, some of whom may require these qualities in large measure in order to defuse anger, acquire accurate information, and resolve issues.
- Preferred is one year of prior managerial experience in retail, hospitality, customer service, or a comparable sector.
- Follow the procedures for lifting and moving that are indicated in the relevant orientation manual.
- Accessing data and inputting it correctly using a sophisticated computer system
- The ability to examine and interpret numbers as they pertain to hotel operations requires a familiarity with elementary mathematics
**Salary**: QAR5,000.00 - QAR7,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
