Operations Manager

2 weeks ago

Doha, Qatar ABC Full time

We are looking for an Operations Manager to lead our international rent a car company. You will be responsible for the growth and profitability of your very own operation, while ensuring that we are providing first class experience. As an essential part of the team, you will be responsible for the development of your branch while driving profitability as you train and develop your staff.
- Good supervisory and strong communication skills
- Exceptional interpersonal and relationship building skills
- Strong organizational skills with the ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service

**What you will do**:

- Ensure the effective process of all types of car rental transactions
- Provide exemplary customer service and issue resolution
- Participate in all areas of employee management
- Understand cost control and achieve individual sales goals
- Monitor prices and set rates for walk-ups
- Uphold company standards and processes
- Increase the market penetration of the branch and increase revenue
- Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents and all other staff
- Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
- Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
- Complete sales calls with Management Trainees to further their development
- Handle or assist in the resolution of escalated customer service issues

**Requirements**:

- Minimum Qualifications/Experience/Skills:
*Degree Qualified

*Minimum 2 years previous management experience in at least one of the following fields Sales/Rental/Leasing/Event Management

*Demonstrates good communication skills - written, verbal and interpersonal skills

*Time management, organized, attention to detail, demonstrates ability to analyze and interpret data into solutions.

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (preferred)

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