Reservations Agent

2 weeks ago

Doha, Qatar Plaza Inn Hotel Full time

1. Keeps up to date with knowledge of the phone system. Maintains a high level of guest telephone contact skills while promoting the Hotel and Restaurants through good selling and communication skills.

2. Responsible for handling incoming calls to the reservations department in a professional, efficient and friendly manner. The primary task of this person will be to answer the phone within 3 rings utilizing the appropriate greeting and following the reservations script in handling the guest inquiry.

3. Handles all guests’ special requests in a professional manner.

4. Responsible for taking reservations and accurately inputting them into the computer system.

5. Familiar with the property, amenities, and surrounding areas.

6. Interacts with Group Coordinator on bookings.

7. Activates manual system in the event of system downtime.

8. Maintains the Reservation files in an up-to-date and accurate manner. Responsible for keeping accurate records of all paper transactions.

9. Responsible for advising the client accordingly regarding bookings and reservations.

10. It will be the responsibility to make sure that clients have access to various services without a hitch.

11. Gathers information about areas of interest in order to target more clients in particular seasons.

12. Coordinates arrangements for clients’ travel programs.

13. Monitors daily figure reports from the competition set.

14. Assists in providing information on how to acquire hotel visas.
Assists the Reservation Supervisor in properly monitoring the commission status of the booking engines

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you locally available in Qatar with NOC and valid QID?

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