Food & Beverage Order Taker

2 weeks ago

Doha, Qatar Tivoli Full time

**Company Description**
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

**Responsibilities**:

- Report to work on scheduled time, wearing the proper uniform and nametag at all time.
- To maintain a clean and safe work environment
- To inform guests about all other hotel services and promotions upon request
- To maintain good working relationships with all fellow colleagues
- Keep an up-to-date knowledge of the menu, beverage list and wine list.
- Maintain the telephone etiquette at all times.
- Take guest orders accurately, honor all special requests.
- Process pre ordered Meals.
- Up sell orders
- Give appropriate preparation and delivery times.
- Enter guest orders in Micros POS
- Communicate all incoming orders to servers properly.
- Keep track of all incoming and outgoing orders on floor sheets.
- Maintain an accurate balance of your bank.
- Close checks accordingly upon return of servers.
- Do courtesy call backs
- Process Amenities
- Handling guest inquiries and complaints.
- Inform RC staff of guest check outs
- Assist RC with checks
- Run Shift end Micros reports
- Pay out Tips and Gratuities
- Drop cash payments
- Assist with tray and table set ups if necessary
- Assist with side work if necessary

**Qualifications**
- Excellent communication and organizational skills (Fluent in English)
- Must be responsible & reliable
- Work well under pressure in a fast paced environment
- Must be able to work well in a team environment
- Previous F&B experience an asset, but not required
- Previous Micros experience an asset, but not required (training provided)

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