General Manager

**Company Description**
A World of _Wonder_

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.

Under the general guidance of the Chief Operating Officer Ennismore, the General Manager will lead and inspire the Our Habitas Ras Abrouq team to successfully achieve company and property business objectives across operations, guest experience, sales, and brand positioning. The role requires ensuring all departments operate seamlessly and efficiently, overseeing administrative, financial, marketing, and business management affairs. The GM will also be responsible for driving the ongoing success and smooth operation of the property.

**Duties & Functions**
- Maintain a clear and effective focus on day-to-day business objectives while contributing to the strategic development and leadership of Our Habitas Ras Abrouq, aligned with Ennismore’s regional goals.
- Take full accountability for the people, product, and profit of the property—delivering exceptional guest experiences, maximising revenue through sales and yield management, and identifying opportunities for sustainable growth.
- Champion innovation to meet both short
- and long-term strategic objectives.
- Provide inspirational leadership by motivating and developing all employees to contribute towards the overall success of the property.
- Monitor and action guest feedback, including mystery guest programmes, to ensure continuous improvement.
- Maintain regular communication with the Chief Operating Officer to influence the hotel’s strategic direction.
- Ensure adherence to company reporting, control systems, and compliance standards.
- Lead, develop, and empower employees to deliver operational best practices, recommending improvements to enhance efficiency, service quality, and brand standards.
- Ensure the property is staffed with skilled, motivated team members capable of meeting the elevated service expectations set by Our Habitas.
- Continuously review and update control systems, ensuring a consistently safe and welcoming environment for guests, employees, contractors, and visitors.
- Be a visible and active member of the local community, positioning Our Habitas Ras Abrouq as a positive and responsible contributor within the marketplace.

**Qualifications**
- Minimum of 7-10 years’ experience as a General Manager in ultra-luxury, lifestyle, or experiential hospitality brands, with a proven record of delivering exceptional operational and financial results.
- Experience working in culturally diverse environments, with a strong preference for Middle East experience.
- Strong customer orientation with high emotional intelligence, credibility, and a deep sense of accountability.
- Exceptional stakeholder management skills, including local community and government relations.
- Leadership skills that inspire, unify, and drive teams to deliver excellence in guest experience and business performance.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in Arabic language is highly desirable.
- A passion for sustainable, purpose-driven hospitality.

**Additional Information**
- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
- Working at _**_Our Habitas_**_ means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging._
- If you believe in _**_luxury that speaks to the soul_**_, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you._