Beauty Advisor

**Job Requisition ID**:172812

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview Of The Role**:

- The Beauty Advisor is responsible for driving sales through superior customer service and detailed product knowledge. The role involves recommending and selling beauty products while ensuring merchandise is accurately displayed and promotions are executed effectively. The Beauty Advisor aims to create a satisfying customer experience that results in increased sales and customer loyalty, ultimately contributing to the store's growth.

**What You Will Do**:
**Profit Financial**:

- Recommend appropriate products and provide information highlighting the features, advantages, and benefits to the customers.
- Assist in locating, selecting, and purchasing desired products based on the customer's preferred brand, variant, and color.
- Utilize appropriate selling techniques such as suggestive selling, upselling, and cross-selling to increase ATV (Average Transaction Value).
- Monitor the availability of GOBE products.
- Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
- Monitor and update reports on product shelf life.

**Commercial**:

- Ensure products on display are replenished as needed with complete shelf tag price and price tags in place.
- Maintain cleanliness and orderliness of the assigned area.
- Comply with all set customer service standards, including greeting customers and offering baskets.
- Attend to all customer queries and needs promptly.
- Resolve customer complaints within the scope of set customer service standards.
- Prepare and set up store promotions by utilizing marketing collaterals effectively.

**Process**:

- Weekly monitor price changes and update shelf/price tags as needed.
- Display all products in a timely manner following set planograms and guidelines.
- Implement planograms correctly to adhere to retail operating standards.

**People**:

- Accomplish MFP and PDP on time.
- Participate in and implement agreed EES action plans.
- Strictly comply with set company policies, especially on attendance, punctuality, and code of conduct.
- Maintain set grooming standards.
- Engage in competency building and role development through personal development monitoring.

**Required Skills To Be Successful**:

- Excellent customer service and results-oriented approach.
- Strong leadership and problem-solving skills.
- Ability to build and maintain excellent relationships with customers and team members.
- Proactive, empathetic, and capable of dealing with ambiguity.

**What Qualifies You For The Role**:

- High School degree preferred.
- 2 to 4 years of experience in retail, particularly in the beauty or fashion sector.
- Strong knowledge of the fashion/beauty industry and current trends.
- Proficiency in retail operations including stock management, visual merchandising, and systems.