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Support Team

2 weeks ago

Doha, Qatar Vistas Global Full time

Should have a bachelor's degree. Should have advance MS Office Skills.
- Understand requirements & software & hardware systems used for operations and be able to use them as a Data Officer, Inspector or Surveyor
- Develop user guides and detailed procedures (word & powerpoint documents) based on functional use cases & systems used (SW & HW)
- Conduct trainings for Data Officers, Inspectors and Surveyors both online and in person, based on developed procedures & user guides
- Provide support to solve reported issues either directly or by reporting to 2nd level support (technical, Supervision)
- Follow up all open support tickets till closure
- Provide regular reporting on support tickets (excel, any other tool provided)
- Provide suggestions on how to structure, automate and improve support activity & systems continuously

**Education**:

- Bachelor's (preferred)

**Language**:

- Arabic (preferred)