Senior Associate

**Business Unit**
- QNB - Qatar**Division**
- Not Applicable**Department**
- Not Applicable**Country**
- Qatar**Closing Date**
- 26-Jun-2026

**About QNB**:
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Job Summary**:
With a specific focus on supporting the sales force at QNBFS to sell Qatari (GCC) Equities/\fixed income to an institutional client base local, regional, and global markets, the role will entail reporting to the Senior Manager of Institutional and Corporate Relationship Management and specifically:

- Work with the Senior Manager of Institutional & Corporate Relationship Management to develop new and existing institutional client relationships with a goal of continuously broadening distribution of QNBFS’ services/products across local, regional, and global institutions.
- Deliver a first rate sales & service to include co-ordination of investment ideas, research and industry conferences and coordinate efficiently with the Research and Sales and Trading teams - Support the generation of investment ideas and working closely with research team to improve product offerings.
- Develop close relationships with research analysts and fund managers and become the “go to” resource for the markets in which QNBFS operates. - First point of contact with the walk in customers. Provide a solution or direct the customer to the right person. Project a professional company image through in-person and phone interaction.
- Answer phones to respond to orders, general customer inquiries and customer complaints. Project a professional company image through phone interaction

**Main Responsibilities**:
A. Shareholders & Financial - Assist in identifying new business opportunities with Qatari and non-Qatari Institutional customers. - Establish account set up for Qatari and non-Qatari clients. - Operate within the target departmental Budgets. - Implements KPI’s and best practices for Senior Associate Institutional & Corporate Relationship Management. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External): - First point of contact for all walk-in customers. - Greet the walk in customers and present a good image of the Company. - Listen to the customer and assess his / her requirements. - Answer Call Centre calls and respond to customer requests to place, buy and sell of stocks via telephone. - Provide customers with required information about his / her account. - Generate new relationships and share with key stakeholders within QNBFS for trading ideas, market color, and research ideas. - First point of contact for all walk-in customers. - Inform Institutional customers through dialogue about the offerings of QNBFS. - Support the preparation of marketing material, pitch books, RFP’s, campaigns and initiatives that expand awareness and brand of QNBFS. - Assist in acting as the key contact partner and point of sale for institutional clients through a relationship management approach. - Establish, maintain and further intensify client relationships with new and existing clients, proactively target customers from existing brokerage firms and develop client retention strategies. - Ensure that institutional clients are being updated regularly on markets. - Assist in identifying and successfully capitalize on cross-sell opportunities and makes appropriate referrals. - Assist in generating ideas for new marketing activities and plan, coordinate and manage the same.Support the hosting of events for customers to develop new and long-term relationships. - Actively carry out coordination, logistics, and execution of corporate access events - Collect customer feedback on an ongoing basis and share with key stakeholders.

C. Internal (Processes, Products, Regulator