Arabic Call Centre Agents

1 day ago

Doha, Qatar ENT Full time

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Main Job Tasks and Responsibilities:

- Answer calls professionally
- Respond promptly to customer inquiries - Research required information using available resources - Handle and resolve customer complaints - Provide customers with product and service information
- Enter customer information - Effectively deal with job stress, angry callers, and upset customers - Use the most appropriate way to communicate with different behavior types on the telephone.
- Display time flexibility towards shifts as per work floor requirements - Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Communicate and coordinate with internal departments.

Skills Education and Experience:

- High school diploma, general education degree or equivalent - Knowledge of customer service principles and practices
- Typing skills
- Product and service knowledge Key Competencies:

- Interpersonal skills
- Communication skills - verbal and written
- Listening skills - Attention to detail and accuracy
- Customer service orientation
- Adaptability - Initiative - Stress tolerance - Work under pressure - High energy level

**Job Type**: Contract
Contract length: 6 months

**Salary**: QAR4,000.00 - QAR4,500.00 per month

Application Question(s):

- Are you currently in Doha?

**Experience**:

- CALL CENTRE: 3 years (preferred)

**Language**:

- ARABIC (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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