Call Centre Agent

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Al Waha For Cars Full time 30,000 - 45,000 per year

Company Description

Al Waha Cars, formerly known as Oasis Cars, has been a trusted name in Qatar's automotive market since 1997. We are the official dealers for Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray in Qatar. With decades of experience and a strong local presence, we offer innovative brands, modern showrooms, and dedicated service centers. Our focus is on quality, trust, and advancing mobility in Qatar.

Role Description

This is a full-time, on-site role for a Call Centre Agent located in Doha, Qatar. The Call Centre Agent will handle incoming customer calls, provide support and information about products and services, address customer inquiries, resolve complaints, and maintain customer satisfaction. Day-to-day tasks include managing customer accounts, inputting data into computer systems, and working closely with other team members to ensure a seamless customer experience.

Qualifications

  • Experience as a Customer Service Representative and proficiency in Customer Support
  • Strong Customer Satisfaction focus and excellent Interpersonal Skills
  • Good Computer Literacy and ability to navigate customer support software
  • Excellent communication and problem-solving skills
  • Ability to work efficiently in a team and in a fast-paced environment
  • Fluency in Malayalam, Hindi And Telugu is a plus and ( Indian Languages)
  • Fluency In Arabic and English ( Arabic)
  • Previous experience in the automotive industry is beneficial

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