Call Center/ CRM Admin
2 weeks ago
Manage and prioritize multiple concerns simultaneously.
- Handling incoming calls and provide appropriate and correct information to incoming customer queries to register them in CRM.
- Follow up with Sales Agents regarding leads registered in CRM.
- Handling outgoing calls to leads that are closed either won or lost in order to attain Customer feedback.
- A positive attitude, even when faced with misplaced criticism or frustration.
- The ability to learn quickly and respond to all tasks in a timely manner.
- Process customer interest/changes/concerns according to established department policies and procedures.
- Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.
- Work closely with the Lease Manager to resolve disputed claims.
- Provide timely feedback to company management regarding challenges or customer concerns.
- Taking full information of incoming calls and social media in order to properly assign leads to sales Agent.
- Issuing tickets on CRM for agents that miss the window of contacting leads assigned.
- Partnership with the sales team to meet and exceed customer’s service expectations.
- Listen, document, and help resolve conflicts with customers.
- Weekly update of dashboard and sales table.
- Upload data on website on a monthly basis
**Salary**: QAR3,500.00 - QAR4,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- CRM: 2 years (required)
- Customer Service: 2 years (required)
License/Certification:
- NOC/QID (required)
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