Call Center Agent

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar LMG Full time 30,000 - 60,000 per year

We are looking for Call Center agent for our retail division.

salary : 3000 QR Full package

Arabic Male candidate

Key responsibilities

  • Customer service: Answer inbound calls to provide information, address questions, and handle complaints and issues related to retail products and services.
  • Order and payment processing: Take orders, process payments, and handle returns or exchanges.
  • Troubleshooting: Provide technical or service support and troubleshoot problems customers are experiencing with their orders or products.
  • Sales: Some positions may require making outbound calls to sell products or services to new or existing customers.
  • Data entry and documentation: Record customer information and call details accurately in a customer relationship management (CRM) system.
  • Escalation: Escalate complex issues to the appropriate department or management when necessary.
  • Follow-up: Follow up with customers to ensure their issues have been fully resolved.

Job Type: Full-time

Pay: QAR3, QAR3,100.00 per month

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