Officer Customer Care Call Center

4 days ago

Doha, Qatar Qatar National Bank Full time

Important **Please fill in the QNB Relatives Declaration Form before proceeding with your Online Application**: **Click Here to Download Relatives Form** Step 1: Click the link above, Download the file, fill and sign the QNB - Employment Application Form & Relatives Degree Declaration Form **Important Note**: Please write "**N/A**" or "**None**" or "**لا يوجد**" incase there are no relatives working for QNB and **sign** Please be sure to sign all the pages and correctly write the date Kindly add to the 'Attachments' tab named **"QNB Relatives Declaration Form"** Job Purpose Summary The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service. Essential Duties & Responsibilities by Dimensions **Essential Duties & Responsibilities by Dimensions**: - ** Shareholder & Financial**: - Achieve telemarketing objectives with the aim of contributing to volume, revenue, and profit targets. - ** Customer (Internal & External)**: - Carry out telemarketing activities in accordance with quality and customer service standards. - Ensure that customers are provided with complete and accurate product information and thorough buying advice. - Build and maintain strong and effective relationship with all other related units to achieve the Group's goals/ objectives. - ** Internal (Processes, Products, Regulatory)**: - Acquire training to gain service and product knowledge on; accounts, loans, cards, Al-Islami, branch working hours/locations; ATM locations etc. and be able to conscientiously carry out telemarketing duties. - Protect the positive image of the Group through professional phone interaction. - Deal with all customer requests/ complaints in a professional way to bring about a positive outcome. - Follow-up on customer inquires not immediately resolved. - Recognize, document and alert the supervisor of trends in customer calls and recommend possible process improvements. - Diligently implement tele-sales guidelines. - Adhere to the Group's data protection policies/ procedures at all times - ** Learning & Knowledge**: - Possess a good knowledge of the entire banking products provided through the customer care center and related risks together with a working knowledge of front office operations and control. - Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any. - Identify related areas for professional development of self. **Qualifications**: **Education/Experience Requirements**: - High School Certificate. - Awareness of branch customer service practices and regulations.

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