Call Center

7 days ago

Doha, Qatar Porto Facility Management Full time

**Department**: Facility Management / Customer Service **Reports To**: Operations Manager **Job Summary**: We are seeking a highly motivated and customer-oriented **Call Center Agent** to handle inbound and outbound calls, service requests, and queries from clients and internal teams. The role requires strong communication, multitasking, and problem-solving skills to ensure a high level of customer satisfaction and operational efficiency. **Key Responsibilities**: - Answer incoming calls professionally and respond to customer inquiries. - Log service requests and complaints accurately into the CAFM system or internal database. - Follow up on service requests and ensure timely resolution and closure. - Coordinate with maintenance/technical teams for timely dispatch and job execution. - Handle emergency calls and escalate issues to relevant departments or supervisors. - Provide clients with accurate information on services, work progress, and timelines. - Maintain a record of all customer interactions and transactions. - Follow communication "scripts" when handling different topics. - Update client records and ensure data accuracy. - Perform quality checks on completed jobs and customer satisfaction feedback. **Qualifications and Skills**: - High School Diploma or Bachelor’s Degree in any field. - Proven experience in a call center or customer service environment (preferred in facility management or services industry). - Excellent verbal and written communication skills in English (Arabic is a plus). - Proficient in MS Office and CAFM or ticketing systems. - Strong organizational and multitasking abilities. - Ability to work under pressure and meet deadlines. - Shift flexibility, including weekends and holidays, if required. **Job Type**: Permanent Pay: QAR2,500.00 per month

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    Doha, Qatar Dotlynx Full time

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