Operation Manager

**Job Title**: Operations Manager

**Employment Type**: Full-Time

**Location**: Doha, Qatar

**Reports to**: Chief Executive Officer (CEO)
--------------------------------------------------------------------------------**About Us**

We are a growing business with multiple branches offering diverse family-focused services, including edutainment, workshops, cafés, and retail experiences. Our mission is to provide exceptional quality and value through creativity, safety, and innovation. We are looking for a strong business-minded Operations Manager who can help scale our success and drive operational excellence across all branches.
----------------------------------------------------------------------------------**Role Overview**

The Operations Manager will act as the right hand of the CEO, responsible for overseeing day-to-day operations, financial performance, sales growth, recruitment, and compliance across all branches. This role requires strong leadership, analytical thinking, and a hands-on approach to ensure each location operates efficiently and in line with company standards.
----------------------------------------------------------------------------------**Key Responsibilities**:
**1. Multi-Branch Management**
- Oversee daily operations of all branches to ensure consistency, quality, and efficiency.
- Supervise and guide branch managers, ensuring alignment with company policies and goals.
- Conduct regular visits to each branch to review performance, identify issues, and implement improvements.

**2. Strategic and Business Growth**
- Work with the CEO to plan and execute business strategies that enhance profitability and brand growth.
- Monitor KPIs, analyze branch performance, and provide data-driven insights for strategic decision-making.
- Develop initiatives to boost sales, customer satisfaction, and brand recognition.

**3. Financial and Cash Oversight**
- Manage and monitor financial performance across all branches.
- Oversee budgeting, daily sales reports, and expenditure control with full transparency.
- Work closely with the accountant and CEO on financial audits, reconciliations, and cost optimization.

**4. Training, Recruitment, and Leadership**
- Oversee recruitment and onboarding for new staff and managers.
- Implement training programs to ensure high performance and compliance with company standards.
- Foster a positive work culture built on accountability, teamwork, and customer focus.

**5. Health, Safety, and Compliance**
- Ensure all branches comply with MOPH and local safety regulations.
- Regularly inspect facilities, conduct risk assessments, and address any safety concerns immediately.
- Enforce health and hygiene standards, particularly in customer-facing areas.

**6. Customer and Brand Experience**
- Ensure all customer touchpoints reflect the company’s values of excellence, safety, and care.
- Lead initiatives to improve customer experience, loyalty, and retention.
- Handle escalated customer concerns in coordination with branch teams.
----------------------------------------------------------------------------------**Qualifications**
- Minimum 7 years of experience in operations or multi-site management (hospitality, entertainment, retail, or service industry preferred).
- Strong business management and financial analysis skills.
- Proven experience in driving sales growth and improving operational performance.
- Valid Qatari or GCC driver’s license (mandatory).
- Excellent communication, leadership, and problem-solving skills.
- Bachelor’s degree in Business Administration, Management, or a related field.
- Bilingual proficiency in **English and Arabic** (spoken and written).
- Knowledge and experience in dealing with **government entities and ministries**, including PRO-related work and documentation processes.
- High standards of **integrity and honesty**, with a **proactive and entrepreneurial mindset**.

**Note**:

- Applicants who do **not meet** the above requirements **will not be considered or entertained**.

Application Question(s):

- Do you have at least 7 years of experience in operations or multi-site management?

☐ Yes
☐ No

Have you worked in any of the following industries? (Select all that apply)
☐ Hospitality
☐ Retail
☐ Entertainment
☐ Service Industry
☐ Other: ______

Do you have a valid Qatari or GCC driver's license?
☐ Yes
☐ No

Are you currently based in Qatar?
☐ Yes
☐ No

Are you fluent in both English and Arabic (spoken and written)?
☐ Yes
☐ No

Do you have experience dealing with government departments, ministries, or PRO-related work (e.g., permits, licensing, Baladiya, )?
☐ Yes
☐ No
☐ Somewhat / Limited Experience

Do you have a bachelor’s degree in Business Administration, Management, or a related field?
☐ Yes
☐ No

Do you have experience in improving sales performance and managing financial reports?
☐ Yes
☐ No

**Experience**:

- operations or multi-site management.: 7 years (required)