Guest Relations Agent

11 hours ago

Doha, Qatar Mandarin Oriental Hotel Group Full time

**Mandarin Oriental Hotel Group**

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

**Mandarin Oriental, Doha**

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

**Main Responsibilities**
- Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
- Help the Guest Relations Management Team to meet and greet guests
- Prepare the Daily Communication Form
- Handle amenity requests and other guest relations programmes
- Run and Participate in the VIPs meeting
- Assists the Front Office during need periods
- Handles guests’ complaints
- Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments

**Requirements**:

- Minimum 2 year of experience working in a 5-star hotel environment
- A minimum of 1 years of Front Office experience
- Previous experience working in the Middle East Region is an advantage
- Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
- Effective verbal and written communication skills in English. Arabic is an advantage

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