Sales & Customer Services Trainer - Part Time

2 weeks ago

Doha, Qatar Elite Hospitality Full time

We are looking for a Sales & Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Sales & Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

**Responsibilities**
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques and customer handling.
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
- Identify individual and team skills gaps.
- Schedule regular training sessions (e.g. monthly or quarterly).
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases).
- Assess the impact of each educational course on staff performance and client satisfaction.

**Requirements and skills**
- 5 - 8 years Work experience as a Sales & Customer Service Trainer or similar role.
- Knowledge of Learning Management Software (LMS).
- Should be a Certified Trainer from a reputable accreditation.
- Familiarity with interactive learning activities.
- Excellent communication and presentation skills.
- BSc degree in Education, Human Resources or relevant field.
- Additional certification in training is a plus.

**Job Types**: Part-time, Contract
Contract length: 1 month
Part-time hours: 5 per week

**Salary**: QAR150.00 per hour

**Experience**:

- Customer service Trainer: 5 years (required)

License/Certification:

- Certified Trainer Accreditation (required)

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