System Support Officer

3 days ago

Doha, Qatar Qatar Airways Full time

As a System Support Officer, you will be responsible for assignment /re assignments of cases that include Executive Management escalations, social media, Skytrax posts in a timely manner. You will also be responsible for mediating between various claiming agencies, conducting MS dynamics checks and procedural training for new joiners.

Other key operational accountabilities
- Prioritizing of assignments and registration of social media posts including escalations for higher management.
- Ensure cases are actioned in a timely manner
- Mediating between claiming agencies for pending Customer Care claims. Evaluating and communicating with Customer Care team and Claim Agency
- Raising new and enhancement requests through User story (Case mgt technical fault reporting) to ensure smooth system performance
- Conducting MS Dynamics and procedural training for new joiners. Updating the team on any changes/new procedures pertaining to case management
- Assist in data testing, monitor progress, report lapses for management review - identifying technical (Bugs) errors in MS Dynamics and escalate to IT department
- Updating and maintaining a record for GCEO weekly and case brief reports
- Correctly using tools/systems provided for investigation to assist with early case closure

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
About You

We are looking for a passionate and experienced professional to join the Global Sales Team.
- Bachelor’s degree qualification with minimum of 3 years’ job-related experience.
- Or Diploma/ Vocational training with minimum of 4 year’s job-related experience
- Background in airline operations

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

  • Reconciliation System

    5 days ago

    Doha, Qatar Nair System Full time

    **Nair Systems is **currently looking for **Reconciliation System - Support Engineer** for our **Qatar **operations with the following terms & conditions. **QUALIFICATIONS, EXPERIENCE** **Required Qualifications**: - Bachelor’s degree in Information Technology. **Required Experience**: - Relevant experience minimum of 5+ years in Banking domain,...

  • System Support Officer

    5 days ago

    Doha, Qatar Qatar Airways Full time

    About the role As a system support officer, you will be responsible for assignments/re-assignments of cases that includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner, also responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head...

  • System Support Officer

    6 hours ago

    Doha Metropolitan Area, Qatar Qatar Airways Full time

    Job titleSystem Support OfficerRef #228659LocationQatar - DohaJob familyCargo & Airport OperationsClosing date: 26-Nov-2025*About The Role:*Liaise between QR IT and QACC, being responsible to understand the business IT strategy of QACC and to translate strategies into IT initiatives to ensure that system landscape aligns with business functions and...

  • System Support Officer

    6 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:Liaise between QR IT and QACC, being responsible to understand the business IT strategy of QACC and to translate strategies into IT initiatives to ensure that system landscape aligns with business functions and requirements. Responsible to ensure that all decisions are supported by robust analysis and are aligned with the Corporate IT...

  • Lead Security System Support Officer

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    **222823**Job Posting** Jun 16, 2025, 8:09:16 AM | **Primary Location** Doha | **Unposting Date** Jun 30, 2025, 3:59:00 PM **Description** **Description - External** Hamad International Airport is a leading international gateway dedicated to delivering exceptional passenger experiences while maintaining operational excellence. As one of the busiest and...

  • Infrastructure Support Consultant

    2 weeks ago

    Doha, Qatar Nair System Full time

    Nair Systems is currently looking for Infrastructure support consultant for our Qatar operations with the following terms & conditions. **Responsibilities**: Microsoft 365 Information Protection Administration - Implementing Information Protection - AIP Scanner, RMS Connector - Implementing Data Loss Prevention - Implementing Information Governance - Azure...

  • IT Applications Senior Officer

    7 days ago

    Doha, Qatar Nair System Full time

    We are currently looking for **IT Applications Senior Officer** for Qatar **TECHNICAL SKILLS & WORK EXPERIENCE**: **Knowledge & Experience**: - Bachelor Degree in IT or IT related field - Minimum of 5 years deep and relevant product development experience is required. - Minimum of 5 years of demonstrated experience in a Technical Leadership role is...

  • Infrastructure Support

    2 weeks ago

    Doha, Qatar Nair System Full time

    **Nair Systems **is currently looking for **Infrastructure Support **for our **Qatar o**perations with the following terms & conditions. **Skills** Experience on active directory, Gpo, dns Nice to have: MS teams admin, Modern workplace, Azure virtual desktop, Intune and SCCM. should have 6-8 yrs experience **Joining time frame**:2 weeks (maximum 1...

  • Systems Support Officer Ground Services

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    Job title - Systems Support Officer | Ground Services - Ref # - 222710 - Location - Qatar - Doha - Job family - Cargo & Airport Operations - Closing date: 21-Jul-2025 **About the role**: The role is mainly focusing on GS projects' support relating to airport systems, GS automation, innovative technologies implementation. **Responsibilities include but not...

  • System Support Officer

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    As Systems Support Officer, you will be responsible for assignments/re-assignments of cases which includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner. Also you will be responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head Office...