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Assistant Director of Food

3 weeks ago

Doha, Qatar RAFFLES Full time

**Job Description** Job Summary**:
The Assistant Director of Food & Beverage will support the EAM - F&B in overseeing the daily operations and strategic direction of the hotel's diverse F&B outlets, banquet operations, and in-room dining. This role requires a dynamic leader who can enhance guest experiences, drive revenue, and maintain the highest standards of service and quality.

**Key Responsibilities**:
**Operational Excellence**:

- Oversee the smooth daily operations of all F&B outlets, including restaurants, bars, lounges, and in-room dining.
- Ensure all F&B areas operate efficiently, maintaining luxury standards and brand identity.
- Monitor service quality, guest satisfaction, and operational consistency, implementing improvements where needed.
- Work closely with Culinary, Sales, and Banquet teams to create and execute innovative dining experiences.

**Financial & Revenue Management**:

- Assist in developing and implementing revenue-enhancing strategies to maximize profitability.
- Monitor and manage F&B budgets, cost control, and P&L performance.
- Analyze business trends, forecasting, and financial performance to optimize pricing and menu engineering.
- Drive upselling initiatives and ensure effective inventory management.

**Guest Experience & Brand Standards**:

- Uphold and enhance the luxury dining experience in line with Raffles & Fairmont brand standards.
- Address and resolve guest concerns and feedback with a focus on continuous improvement.
- Work with the Marketing and PR teams to promote F&B outlets and special events.

**Leadership & Team Development**:

- Lead, mentor, and develop the F&B management team and frontline colleagues.
- Oversee recruitment, training, and retention strategies to build a high-performing team.
- Foster a culture of excellence, engagement, and continuous learning within the department.
- Conduct regular team meetings, briefings, and performance evaluations.

**Compliance & Safety**:

- Ensure all F&B operations comply with local regulations, health and safety standards, and brand policies.
- Maintain strict adherence to hygiene and sanitation protocols (HACCP standards).
- Implement sustainability initiatives in line with the hotel’s environmental policies.

**Qualifications** Qualifications & Experience**:

- Minimum 8 years of progressive experience in F&B, with at least 3 years in a senior leadership role.
- Previous experience in luxury hotels or fine dining establishments is required.
- Strong financial acumen, with experience in budgeting, forecasting, and cost control.
- Proven ability to drive revenue and enhance guest experiences.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in food and beverage software systems and Microsoft Office.
- Strong knowledge of local and international F&B trends.