Call Center Representative

6 days ago

Qatar Vistas Full time

We are looking for a **Call Center Representative** to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.

**Key Responsibilities**
- Process orders, returns, and exchanges accurately.
- Escalate complex issues to the appropriate teams when necessary.
- Maintain accurate records using CRM software.
- Ensure compliance with company policies, data security, and confidentiality standards.

**Skills**
- Excellent communication and interpersonal skills.
- Strong bilingual proficiency in Arabic & English.
- Ability to manage stressful situations with professionalism.
- Competent in CRM software and Microsoft Office.
- Strong attention to detail and problem-solving skills.

**Qualifications**
- High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
- 2-3 years of customer service experience, preferably in transportation or a similar sector.
- This is a contract position based in Qatar.

**Job ID: 27082506-114VG

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