Assistant Manager Recovery

2 weeks ago

Doha, Qatar HSBC Full time

-Job description

Some careers prize diversity more than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The role purpose requires to use every possible strategy to recover the defaulted instalments while maintaining the relationship with the customer. Work on delinquent account classes using collection system to collect credit arrears, maximize recovery and minimize loss, by employer contact, customer contact, using telephone and mail system and raise legal case.

**In this role, you will**:
**Legal account management**
- Handle the legal process.
- Prepare the required document for police case filing.
- Filling police cases through Hukoomi system and follow up after the filing.
- Follow-up for the payments through the Public Prosecution or court.
- Visit the court whenever is required.
- Visit Public Prosecution for any police case removal/ Government Department whenever required.
- Update and monitor the MI Data base

**Write off account management***
- Prepare the write off documentation for central bank submission.
- Liaise with Collection GSC/credit card department to ensure completing the write off maintenance.
- Update Qatar central bank system with all new written off accounts.
- Update the Qatar central bank system with the written off recoveries on daily bases.
Requirements

**To be successful in the role, you should meet the following requirements**:

- University Degree
- Excellent customer service skills
- Previous Experience working in collections.
- Strong verbal and written communication skills
- Excellent negotiations skills

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