Technical Support Internship

2 days ago

Doha, Qatar SparkPlus Technologies Full time

Job Description: Technical Support Internship

Position: Technical Support Intern

Location: Doha, Qatar

Duration: 6 Months

Eligibility: Freshers with a software development background and relevant degree

Role Overview

We are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.

Key Responsibilities

POS System Setup and Deployment Support

Assist in the configuration and installation of POS systems for clients.

Provide onsite technical support during the initial deployment to ensure successful integration.

Troubleshoot and resolve any issues encountered during the setup phase.

Software Deployment and User Assistance

Support the deployment and configuration of other software systems for end-users.

Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.

Work closely with internal teams to resolve hardware and software compatibility challenges.

Problem Resolution and System Maintenance

Address user queries and provide effective solutions for technical issues through online and onsite channels.

Diagnose and escalate complex software bugs or system problems to the development team.

Maintain system stability by ensuring prompt and effective issue resolution.

User Communication and Training

Clearly explain software features, updates, and functionalities to users.

Conduct user training sessions to enhance familiarity with system operations.

Gather feedback to identify areas for usability improvements and address user concerns.

Support Ticket and Workflow Management

Log, prioritize, and track support tickets using a ticketing system.

Document resolutions for common issues to contribute to a shared knowledge base.

Maintain regular communication with users about ticket progress and outcomes.

Skill Development and Process Improvement

Gain hands-on experience in deploying and troubleshooting software systems.

Develop strong communication, coordination, and problem-solving abilities.

Contribute to process enhancements by identifying and addressing operational gaps.

**Qualifications**:
Bachelor’s degree in Computer Science, Information Technology, or a related field.

Familiarity with software development concepts and troubleshooting.

Strong verbal and written communication skills in English; knowledge of Arabic is a plus.

Eagerness to learn and adapt in a dynamic work environment.

Preferred Skills

Basic knowledge of POS systems and software deployment.

Experience with ticketing systems or customer support tools is advantageous.

Excellent collaboration and coordination skills.

What We Offer

Hands-on experience in supporting both onsite and online technical workflows.

Opportunity to work with POS systems and other software solutions.

A collaborative environment with mentorship from experienced professionals.

A chance to develop foundational expertise in technical support and user engagement.

**Job Types**: Full-time, Temporary
Contract length: 6 months

**Experience**:

- Customer service: 1 year (preferred)

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