Senior Key Attendee Success Associate

**About us**:
How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

And we’re just getting started.

We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders - all while making a positive impact on the environment and communities we encounter.

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us.

**About the team**:
You’ll be joining the Key Attendee Success team, who are responsible for ensuring our investors, media attendees and speakers have the best experience at our events. You’ll be working closely with the speakers, media and investors acquisition teams, which are responsible for acquiring key attendees for our events. You will be the point of contact for our speakers, and will ensure a seamless experience during and after Web Summit, Web Summit Rio, Web Summit Qatar, Collision, and any other events going forward. Past speakers include Brad Smith, Gwyneth Paltrow, Eric Yuan and Ursula von der Leyen - and that’s just a few.

**What you’ll achieve at Web Summit**:

- You’ll act as an internal point of contact for speakers at our events.
- You’ll improve processes and workflows that result in an excellent event experience for our attendees.
- You will manage all logistics and scheduling for speakers attending our events.
- You’ll manage and fulfil any speaker-related activities at our events.
- You’ll liaise with other teams and ensure clear communication channels exist.
- You’ll foster relationships with some of the most highly regarded organisations.

**Who you are**:

- You deal with confidential matters in a professional manner, while respecting and upholding professional integrity at all times.
- You're a quick learner and can grasp the intricacies of complex relationships easily.
- You’re a natural people-person and have keen attention to detail.
- You’re exceptionally organised, with strong administrative skills.
- You can keep your cool in any situation, while remaining confident, positive and professional.
- You’re a natural collaborator who excels as part of a team working towards stellar customer experiences.

**Skills and abilities we’d like to see**:

- Ideally 4+ years of experience in a relationship/account management or customer service role.
- Fluent in both Arabic and English languages.
- Experience in the events industry in any capacity.
- Excellent customer service skills and an eye for detail.
- Exceptional planning, scheduling and communication skills.
- Strong administrative skills and an ability to meet deadlines.
- Self-motivated multitasker with the ability to work on your own initiative to accomplish tasks.
- Ability to adapt to changing needs and take up new tasks proactively.
- Knowledge of the tech industry in any capacity is preferential.

**Perks & Benefits**:

- Hybrid working model benefit open to all employees.
- Fully subsidised healthcare, dental, employee assistance programme (EAP) and more.
- A dedicated in house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
- Company laptop, generous annual leave and flexible working arrangements.
- Our very own “Tramway team” who drive community and morale boosting events for employees to participate in.
- Annual company get togethers, company charity days and monthly wellbeing talks.

**At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.