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Reservations Supervisor

2 weeks ago

Doha, Qatar Jouri A Murwab Hotel Full time

The role of the Reservations Supervisor is to support the team with the day-to-day running of the department, ensuring that work is carried out accurately, effectively and is on time. Leading, motivating and coordinating a team is an integral part of the role as well as facilitating a smooth and effective communication, ensuring a seamless, highly satisfactory and incomparable service.
- Efficient and knowledgeable coordination of all tasks and duties in the Reservations department in order to ensure error-free and productive work sequences and guest satisfaction.
- Updating reservations in the PMS received via the interface
- Understand and be able to answer all questions about rates room categories and seasonality
- Maintain and develop guest contact
- Handle all reservation documents and correspondence correctly and conscientiously
- Pass on sales leads to Sales team
- Pro-actively try to cross-sell (F&B, Transfers, etc.) and up Sell Room types, promote the hotel promotions.
- Efficient and complete communication with all other departments, especially front desk, accounting and sales
- Complete knowledge of the property management system.
- Supervise the reservation operations ensuring the hotel standards and procedures are fully known and followed.
- Ensure the privacy of the guests and confidentiality of the information is respected.

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)