Principal / Senior Principal Success Services

Principal / Senior Principal Success Services Engineer, Systems-23000361

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

**Customer Success Services (CSS)/ Success Services Engineer (SSE)**

**Location**:Qatar - Gulf Region

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**Oracle Customer Success Services (CSS)**

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development.

**Who are we?**

SSE Success Service Engineering (SSE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The SSE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.

We are looking for a **Principal / Senior Principal Success Services Engineer** who will be responsible of _Cloud Data management domain of CSS customer solutions for OnPrem, private, public multi-cloud and Cloud at Customer (ExaCC) technologies, understanding the Customer Business and Industry requirements to provide the best service solution._

**In terms of technical skills**:

- Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, Database, and DNS
- Oracle Engineered Systems, SuperCluster, Exadata, PCA, ZFS Storage and Backup Appliances, InfiniBand Switches, Ops center, OVM, Enterprise Manager, ZDLRA
- Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11
- Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, support
- OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer
- Oracle Database, Gird Infrastructure and RAC.

For this position, we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.

As integral part of a global Organization, the Principal / Senior Principal Success Services Engineer will be working within an international environment with colleagues around the globe and contribute to global technology driven initiatives or innovation programs for continuous service improvements.

**As a **Principal / Senior Principal Success Services Engineer** in Oracle CSS you will**
- _Assess and analyze customers business needs to make sure that Oracle solutions meets the customer’s objectives_. _
- _Ensure Oracle cloud / OnPrem technologies are leveraged appropriately using best practices._
- _Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and re-usability._
- _Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery._
- _Support solutions around multi-cloud and hybrid cloud setups._
- _Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements._
- _Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed._
- _Be the main contact for new business opportunities by supporting our pre-sales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth._
- _Actively lead and contribute to strategic programs and initiatives._
- _Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team._
- _To summary - helping to use and take the best advantage of all the value our company offers to our customers._

**Job Requirements, Skills and Qualifications**
- _12+ Years_ _in d_elivering Oracle solutions and/or transformation programs ideally using cloud technologies._
- Applicants are required to read, write, and speak English and Arabic are a plus.
- _You may be required to deliver services both remotely or onsite depending on business requirements._ _
- _You have experience acting as an advisor or similar with cloud solution design, implementation, and delivery._
- _You are proficient in designing and developing Oracle cloud solutions._
- _You have _excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization._
- _You are an undergraduate or higher