HRis Officer

1 week ago

Doha, Qatar A to Z Services Group Full time

**Key Responsibilities**
- Monitor, create, update, assign, and close tickets in the HRIS Ticketing System
- Ensure all tickets are logged accurately and maintained properly
- Respond to requestor inquiries through the HRIS Ticketing System
- Escalate urgent issues to the appropriate teams immediately
- Track progress of open tickets and ensure SLAs are consistently met
- Handle sensitive information with confidentiality and professionalism
- Follow up with requestors and internal teams to ensure timely issue resolution
- Manage multiple tickets and prioritize tasks effectively in a high-volume environment
- Communicate clearly with requestors regarding ticket status and required details
- Coordinate with other departments to resolve cross-functional issues
- Prepare weekly and monthly ticket reports as needed
- Identify trends in tickets and common issue types
- Provide feedback and suggest improvements to enhance the HRIS Ticketing System
- Identify recurring problems and recommend process improvements to relevant departments
- Support the HRIS team with data cleansing activities
- Perform any additional tasks assigned by the supervisor

**Skills & Qualifications**
- Proficiency in using Ticketing Systems / Service Desk Systems
- Excellent written and verbal communication skills in **English and Arabic**:

- Ability to multitask in a high-volume support environment
- Strong analytical and problem-solving skills
- Ability to work collaboratively within a team
- Professional knowledge of Microsoft Office tools (Excel, PowerPoint, etc.)
- Bachelor’s degree in **IT, Computer Science, or a related field**:

- Minimum **2 years of experience** in customer support, help desk, or service desk roles

**Job Type**: Temporary
Contract length: 6 months

Application Question(s):

- Are you available to join immediately?
- Are you fine with working under a secondment?
- Do you have experience using any HRIS Ticketing System or Service Desk System?
- What is your expected monthly salary?
- What is your current salary?

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