Facilities Manager- Residential Maintenance

About the role

The role is in charge of Operations pertaining to maintenance activities including but not limited to planning, implementation and management of maintenance plans of all QR residential facilities. Ensure least failures in service related issues with maximum utilization of available resources adhering to Standard Operating Procedures. Support the Manager Facilities in all aspects of operations related to day to day maintenance of residential buildings.

Accountabilities:
Strategy / Tactical Formulation:

- Assist the Manager Facilities in setting objectives, plan development and performance review of facility operations from maintenance point of view.
- Implements and manages the maintenance program based on best practices in the FM industry, with an emphasis on planning / scheduling and preventive/ predictive maintenance.
- Identify opportunities for continuous improvement.

Operational:

- Continuously review and monitor the operations of facilities and systems with a view to minimizing unplanned downtime.
- Anticipate and solve problems in a timely manner.
- Monitoring and implementation of the SLA's / KPl's related to Facilities maintenance including follow up of contractual (operational) deliverables / obligations by the Service Providers to ensure added value and increased productivity while maintaining cost savings.
- Plan and manage activities in accordance with the relevant standard operating procedures for day to day as well as for all emergency situations.
- Conduct regular site visit to the properties and carry out thorough inspection and prepare site inspection report of defects / occupants complaints for corrective action.
- Communicate with high level stakeholders and tenants on all matters related to Residential Facilities Maintenance. This task includes, but not limited to liaising and follow up with Landlord / outsourced Contractors to carry out necessary repairs and address deficiencies within the agreed SLA as per the contract.
- Plan, organize, direct, coordinate and supervise functions and activities of Departmental maintenance personnel and out sourced staff by understanding and communicating the calls / requests from Users through Facilities Maintenance Software.
- Plan, schedule and organize new building take over as well as return of old leased buildings in close liaison with the building owners. Manager Facilities
- Residential Maintenance shall conduct a detailed snagging of new premises, ensuring the snags are rectified and the property meets the QR standards.
- Successfully manage multiple priorities in a fast-paced, continually changing facility environment.
- Monitor the use and inventory of spare parts, maintenance supplies and equipment and initiates reordering process.

Purchasing:

- Prepare documents for Procurement and Contracts with regards to purchase of routine items and for contracts with vendors employed for residential facilities maintenance.
- Provide support to the Manager Facilities with the supply chain process implementation.

Management & Leadership:

- Establish the department or teams objectives and priorities to align with and support business objectives.
- Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
- Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
- Train and develop other employees, to ensure succession planning is in place.

Environmental Competencies:

- Contribute towards Qatar Airways Group Environmental Objectives and targets and the implementation and maintenance of the Environmental Management System.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications

About you
- Relevant College or University qualification to min Bachelor’s level.
- Degree from a recognized university in Engineering, Hotel Management, Tourism & Hospitality or Real Estate or in technical discipline.
- 7 years of relevant experience in a similar position and capacity in a Facilities management environment ideally in managing residential buildings.
- Excellent project management skills with ability to delivery projects within tight timelines.
- In depth knowledge of property maintenance principles, procedures and standards, as applied to company facilities.
- Excellent ability to analyze and interpret the needs to staff customers and offer appropriate solution within the ambit of laid down guidelines.
- Strong interpersonal and communication skill and the ability to work effectively with a wide range of diver communities/ nationalities.
- Very good command of English Language; Similar experience in a multicultural environment.
- Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to fost